You do not need the app or an account login to use this page. If you can no longer access the app, use the email route in Option 2 below and we will handle it for you.
Option 1: delete it yourself in the app
This is immediate and requires nothing from us.
- Open the Samantha app and sign in.
- Go to the Account tab.
- Scroll to the bottom and tap Delete account.
- Confirm when prompted.
Your account is deleted right away and you are signed out.
Option 2: ask us to delete it
Send an email to jeffrey@sidekicklabsllc.com with the subject line Delete my Samantha account, sent from the email address on the account.
We will confirm your identity, delete the account, and email you when it is done. We respond within 30 days, and usually within a few business days.
If you no longer control that email address, write to us anyway and include the phone number you placed calls from. We will work with you to verify the account another way.
What gets deleted
Deleting your account removes all of the following, permanently:
- Your email address
- Your password
- Your phone number
- Your push notification token
- Every saved transcript
- Your call history, including dates, durations, and languages used
- Your free trial record
- All active sign-in sessions, which are revoked immediately
We never store call audio, so there is no recording of any conversation to delete.
What we keep, and why
We retain a limited record of purchases, showing the transaction amount and date. Tax and accounting law requires us to keep financial records, typically for seven years. These records are kept in a form limited to the transaction itself and are not used to identify you for any other purpose.
Nothing else is retained.
Your remaining balance
Unused minutes are forfeited when you delete your account, and are not refundable. If you have a balance you want refunded, request the refund through Google Play before deleting, since refunds are issued by Google and require the purchase to still be associated with an account.
Deleting only your data, not your account
If you want to clear your saved transcripts and call history but keep your account and your minute balance, email us at jeffrey@sidekicklabsllc.com and ask for your call history to be cleared. Your account, balance, and sign-in stay intact.
Note that transcripts and call records are automatically deleted after 90 days regardless.
Timing
- In-app deletion: immediate.
- Email request: within 30 days of verifying your identity, usually a few business days.
- Encrypted backups: our backups roll off on a rolling 30-day cycle, so deleted data may persist in an inaccessible backup for up to 30 days before it is overwritten. It is never restored to the live service.
Questions
Sidekick Labs LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
jeffrey@sidekicklabsllc.com