Email: jeffrey@sidekicklabsllc.com
We reply within two business days.
Report a problem with an interpretation
Samantha’s interpretation is generated by AI, and it sometimes gets things wrong or produces something inappropriate. Please tell us when it does. You can flag any call directly in the app from the call detail screen, or email us at jeffrey@sidekicklabsllc.com with the date and time of the call. We review every report and use them to improve the service. You do not need to include a transcript.
Common questions
How does it work?
- Buy minutes in the app.
- Choose the two languages you want to interpret between.
- Tap Connect. Your phone’s dialer opens with the number ready.
- Place the call. Samantha recognizes the phone number on your account, answers, and interprets both directions in real time.
Do I need to install anything?
No. Open app.interpreter.sidekicklabsllc.com in your phone’s browser and sign in. You can add it to your home screen so it opens like an app. Install steps are on the Samantha Interpreter page. An Android app is coming to Google Play.
Why do I dial a number instead of talking in the app?
Using your normal phone line means the call works on any connection, including a weak data signal, and behaves like any other call. There is nothing to keep open on screen.
The call was rejected or hung up right away.
Tapping Connect tells us to expect a call from your number for the next few minutes. If you dial later than that, or from a different phone, the call is rejected. Go back to the app, tap Connect again, and dial straight away from the phone number saved on your account.
Why does it say I am calling from the wrong number?
For security, we only accept calls from the number on your account. If you have changed phones or numbers, update it on the Account tab before tapping Connect. Calls with caller ID blocked cannot be matched to an account and will be rejected.
How am I charged?
Per started minute. A call of sixty-one seconds costs two minutes. Your balance is shown on the home screen and updates shortly after each call ends.
Do my minutes expire?
No, they stay on your account as long as your account is open. They are forfeited if you delete your account.
How do I get a refund?
Email jeffrey@sidekicklabsllc.com from the address on your account with the approximate purchase date. Payments are processed by Stripe, and we refund unused minutes back to the card you paid with. Minutes already used on calls are not refundable.
Is my conversation recorded?
No. We never store call audio. A written transcript is saved only if you turn it on for that specific call, and it is deleted automatically after 90 days. See the privacy policy.
Do I need to tell the other person?
Yes. Please tell them an automated interpreter is on the call. If you are saving a transcript, many US states require consent from everyone on the call before you do.
Can I use this for a doctor’s appointment or in court?
No. Samantha is a convenience tool, not a certified interpreter. Do not use it for medical, legal, financial, or emergency situations, where an error could cause real harm and where a qualified human interpreter is usually required by law. See the terms of service.
Can Samantha call 911?
No. Samantha cannot reach emergency services. In an emergency, hang up and dial your emergency number directly.
How do I delete my account?
In the app, go to Account and tap Delete account. Or use the account deletion page, which needs no login.
The interpretation was inaccurate.
Please report it using the section at the top of this page. Accuracy varies with accent, background noise, connection quality, and subject matter. Speaking in shorter sentences and pausing between turns usually helps a great deal.
Still stuck?
Email jeffrey@sidekicklabsllc.com. Including the approximate date and time of the call, and the languages you selected, helps us find the problem faster. Never send us your password.
Sidekick Labs LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
jeffrey@sidekicklabsllc.com